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broadband FAQ

2017 August

What if I disagree with my bill?

August 26th, 2017|

Ofcom* recommends that you should send your ISP a copy of your bill, highlighting the relevant charges and the reasons why they are being disputed. If this fails to resolve your dispute, you should follow its formal complaints procedure. If your dispute is still unresolved, you can raise the matter with the relevant Alternative Dispute [...]

How do I switch providers?

August 26th, 2017|

Ofcom* advises that you should phone or write a letter to your ISP if you want to change to a different provider. You must operate within the terms of your existing broadband contract,if you are not in a contract you can enter your postcode with our comparison page and find the best deal in your [...]

How do I switch my tariff?

August 26th, 2017|

If you decide to switch tariffs, Ofcom* advises the best way is to phone or write to your broadband provider. You must operate within the terms of your existing provider contract. * Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call [...]

Where should I get broadband?

August 26th, 2017|

Broadband enables you to surf the internet and send and receive information swiftly. With a broadband connection you can surf the internet without tying up your phone line. Broadband also allows you to view videos online and send/download photos, images, movies and sound files.

What speed is broadband?

August 26th, 2017|

A basic 512K broadband internet connection is about ten times faster than a 56K dial-up connection. This enables you to open web pages quickly, whereas with an 8Mb connection you could watch TV quality video over the web, with virgin media 200mb is available depending on your area where you live.

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