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Motor trade insurance

Breakdown and Recovery Operator Insurance

cover for recovering other people’s vehicles from the roadside, and keeping them afterwards

Cover for a breakdown and recovery business. It insures the recovery vehicles, the customer vehicles taken into custody, the roadside working and the yard those vehicles are stored in.

  • Recovery trucks and spec lifts
  • Vehicles in custody
  • Storage yard included
  • FCA authorised and regulated

Quick answerRecovery work combines three exposures: driving a heavy vehicle, taking somebody else’s car into your custody, and doing both beside live traffic, often at night. The recovered vehicles then sit in your yard until somebody collects them. Each part needs covering. Tell us the fleet and the work, and specialist UK brokers can come back with quotes.

Looking at the vehicle itself? Our tow truck insurance page covers recovery vehicles.

At a glance

Recovery Work, in Short

Six things that shape cover for a recovery operator.

You work beside live traffic
Often at night, often in weather
Recovered vehicles are in your custody
From the roadside to the yard
The yard fills up
And somebody has to insure it
Loading damage happens
Winching a damaged vehicle is awkward
Contracts set requirements
Clubs and police work both do
Storage charges bring disputes
And sometimes abandoned vehicles

The basics

What Recovery Work Actually Involves Insuring

Three things at once: your own vehicle, somebody else’s on the back of it, and the place where it ends up afterwards.

The recovery vehicle

Motor cover, as any lorry.

Vehicles in custody

From collection to release.

The storage yard

Premises and the vehicles in it.

Roadside working

Live carriageways and verges.

Employers and public liability

Staff and the public.

Contract requirements

Clubs, insurers and police work.

How it works

Four Steps to Getting Recovery Quoted

Four questions cover most of it. The trade, the drivers, the premises and the vehicles, and the first of those does more to the price than the rest together.

  1. Describe the business

    Trade, premises and turnover.

  2. Describe the work

    Roadside recovery, accident recovery, club contracts or police work.

  3. Add the drivers

    Everybody who will be at the wheel.

  4. Read the terms

    Not just the premium at the bottom.

What it covers

What a Recovery Operator’s Policy Covers

The vehicle, the load and the yard, which together make this one of the broader policies in the motor trade.

The sections a recovery business relies on
SectionWhere it sitsWhat to know
Motor trade road riskThe base of the policyDriving vehicles that are not your own
Injury and damage to othersAll levelsThe part that cannot be removed
Theft of a customer vehicleMiddle level upwardsConditioned on how it is kept
Accidental damageComprehensiveTo the vehicle being driven or worked on
Products liabilityAlongside public liabilityHarm caused by work you have completed
Stock in tradeCombined policiesVehicles held for sale, declared
Money and glassCombined policiesSmall but frequently claimed sections

The yard is not a detail. Recovered vehicles can sit for weeks while ownership and payment are sorted out, and a yard full of them represents a custody value that is easy to underestimate.

What it leaves out

Where a Recovery Policy Draws the Line

What follows is not fine print for its own sake. These are the gaps that catch traders out, and most of them can be closed by declaring something at the quote.

Private vehicles not declared

The policy is written around trade use.

Journeys unconnected with the business

Declare social use if you need it.

Rectifying defective workmanship

The consequences may be covered; the rework is not.

Gradual wear

Components that simply fail with age.

Anyone not permitted to drive

Named or eligible drivers only.

Storage charges you cannot recover

A commercial loss rather than an insured one.

Kinds of recovery work

Roadside Assistance, Accident Recovery and Contract Work

Who the work comes from changes the exposure, the hours and sometimes the cover the contract requires you to hold.

Roadside breakdown recovery

Club and direct work.

Accident recovery

Damaged vehicles from scenes.

Police and authority contracts

Removals and statutory work.

Motorway recovery

Hard shoulder and live lanes.

Vehicle transport alongside

Moving as well as recovering.

Commercial vehicle recovery

Heavier equipment and loads.

Recovering heavy vehicles? See tow truck insurance.

Who it suits

Who Runs a Recovery Business

Recovery sits at the edge of the motor trade: part haulage, part garage, and usually on call when nobody else is working.

Independent recovery operators

Local, on call.

Club contractors

Working for breakdown organisations.

Motorway operators

Contracted network work.

Garages offering recovery

Alongside repair.

Accident management firms

Recovery and storage.

Commercial vehicle recovery

Heavy and specialist.

Repairing as well? See service and repair insurance.

Roadside or contract

Working Direct vs Working on Contract

The recovery is the same. Contract work brings volume, set response times and, often, insurance requirements written into the agreement.

Direct recovery work and contract recovery compared
DirectContract
Where the work comes fromThe public, directlyClubs, insurers or authorities
Response expectationsYours to setSet by the contract
Insurance requirementsChosen by youOften specified
Storage volumeLowerCan be substantial

Storing recovered vehicles? See combined motor trade insurance.

Cost

What Sets the Price on a Recovery Operation

The fleet, the custody values, the yard, the hours worked and the claims record. We do not print average premiums.

Why the working environment is rated

Recovery happens at the roadside, in the dark, in weather, beside moving traffic. It is a genuinely hazardous setting and insurers price the equipment and training that reduce it.

Why the yard matters

Recovered vehicles accumulate while ownership and payment are settled, so a recovery operator can end up holding more customer value in the yard than on the trucks.

What the quote is rated on

The main factors

  • Recovery fleetVehicles and equipmentBase
  • Custody valuesVehicles held at any timeRate
  • The yardSize, security and capacityRate
  • Hours workedNight and weekend calloutsRate
  • Claims recordRecent yearsAdjust
Security at the premises and key control both change the terms offered

Equip for the roadside

Lighting, cones and clothing.

Photograph on collection

Damage disputes are constant.

Secure the yard

It holds other people’s vehicles.

The details

Four Things a Recovery Operator Should Confirm

Conditions are where trade claims are won and lost. The four below come up repeatedly on a recovery operation.

  1. Update the driver schedule

    Staff turnover is constant in this trade.

  2. Honour the premises conditions

    Locks, alarms and key control.

  3. Declare the real turnover

    It is one of the main rating factors.

  4. Record vehicle condition at the scene

    Before it goes on the truck.

Quote checklist

What a Broker Asks of a Recovery Operator

None of it is difficult to find. Having it to hand is the difference between a quick quote and a drawn-out one.

Trade description

Roadside recovery, accident recovery, club contracts or police work.

Turnover and stock values

What is held and what it is worth.

Driver details

Everyone, including occasional drivers.

Storage and security

A secured yard, a compound or covered storage.

Cover required

The sections you actually need.

Previous claims

Declared even where small.

Comparing

Reading Two Quotes on the Recovery Terms

Set two quotes for a recovery operation side by side and work through this. The differences will be in here rather than in the premium.

Sections included

  • Road risk level
  • Public and employers liability limits
  • Premises and stock, if you need them

The conditions

  • Security required at the premises
  • Key storage requirements
  • Any limit on vehicles left outside

On this trade specifically

  • Custody limit in the yard
  • Roadside working accepted
  • Contract requirements met

Ask what the custody limit is for the yard. It fills faster than operators expect. Unfamiliar terms are explained in our plain English jargon guide.

Cutting costs

Bringing a Recovery Premium Down Over Time

The levers are roadside equipment, condition records, yard security and a clean record. We publish no savings figures.

Kit out for roadside safety

Visibility saves lives and claims.

Photograph at the scene

Damage is always disputed.

Secure and light the yard

It holds customer vehicles.

Train on loading damaged vehicles

Winching is where it goes wrong.

Clear the yard promptly

Less held, less exposure.

Compare every renewal

Recovery appetite varies a great deal.

Glossary

Recovery Terms, Explained

The words that come up when the vehicle arrives on the back of yours.

Road risk cover
The core of any motor trade policy: driving other people’s vehicles.
Combined cover
Road risk with premises, contents, stock and liability added.
Trade plate use
Moving an untaxed vehicle under temporary plates for trade purposes.
Declared stock value
The total value of vehicles held for sale at any one time.
Custody
Holding somebody else’s vehicle, which trade cover is written around.
Demonstration
A customer driving a vehicle to decide whether to buy it.
Public liability limit
The most the policy pays for injury or damage to third parties.
Tools cover
A section for hand tools and equipment, usually with a single item limit.
Voluntary excess
An amount you choose to carry to reduce the premium.
Trade description
How the business is recorded on the policy, which decides what is covered.

Why MyMoneyComparison.com

Why Recovery Operators Compare Through MyMoneyComparison.com

MyMoneyComparison.com is an FCA-authorised UK comparison service that introduces motor traders to specialist brokers. We do not sell insurance and we do not give advice: the broker you choose arranges the policy. Using us is free.

1

One form, one business

Describe the business once, instead of repeating yourself to each broker.

0

Advice given

We are an introducer, not a broker. We do not sell policies and we do not recommend one insurer or product over another. Read our editorial policy.

FCA

Authorised and regulated

MyMoneyComparison.com Ltd appears on the FCA register under FRN 916241.

2013

Incorporated

A UK company since 2013. FCA authorisation is separate and later; the register carries its date.

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FAQs

Breakdown and Recovery Operator Insurance FAQs

Answers on vehicles in custody, roadside working, storage yards and contract work.

Are recovered vehicles covered in my yard?

Under the custody section, up to its limit. A yard fills quickly while ownership and payment are sorted out, so the limit needs to reflect a busy week rather than a typical day.

Is roadside working covered?

Where it is declared, and insurers will ask about equipment and training. Working beside live traffic at night is among the more hazardous settings in the motor trade.

What if a vehicle is damaged during loading?

It falls under the custody cover, and the condition record taken at the scene is what decides whether the damage was yours. Photographs before winching are worth the delay.

Do contracts require specific cover?

Frequently. Clubs, insurers and authorities often set minimum limits and sometimes name themselves on the policy, so check the agreement against the schedule rather than assuming they match.

Can I charge storage and recover it?

That is a commercial matter rather than an insurance one, and unpaid storage is not an insured loss. Abandoned vehicles are a recurring problem in this trade.

Is my recovery truck insured as a goods vehicle?

It is rated as a commercial vehicle with recovery use declared. Recovery is a distinct use, and a policy written for ordinary haulage does not contemplate it.

Do I need cover for night working?

It should be declared rather than covered separately. Callout work at night is normal in recovery and insurers price it as part of the operation.

Can I recover commercial vehicles too?

With the right equipment and a declaration, yes. Heavy recovery is a different operation with larger consequences, so it should be described rather than folded into car recovery.

Why will an ordinary policy not do?

Because it insures your vehicle rather than vehicles in your charge. The moment the business turns on handling somebody else’s car, a trade policy is the arrangement that responds.

What does combined cover add?

The premises, the contents, stock held for sale and the liabilities that come with having people on site. It is one policy rather than several, with one renewal date.

Do I need employers liability?

Normally, as soon as you employ anybody, with some exceptions for certain family-only businesses. It usually sits inside a combined policy rather than being bought separately.

How is turnover used?

It is one of the main rating factors, because it describes the scale of the business better than the number of vehicles does. Give a realistic figure; it is reviewed at renewal.

What about vehicles left outside overnight?

Some policies limit how many may be kept outside, or require them behind a barrier. It is worth checking, because it is a condition rather than a preference.

How should keys be secured?

In a locked cabinet away from the vehicles, and out of sight from any window. Key security is where trade theft claims are usually decided.

Is there a limit on vehicle value?

Policies generally set a maximum value for any single vehicle driven. A high-value car arriving for work can sit above it, so check the figure before the keys change hands.

Can cover be arranged quickly?

Usually within a day, and often the same afternoon. Delays almost always come from incomplete driver details rather than from the underwriting itself, so gather licence numbers and dates of birth before you start.

Ready when you are

Get the Recovery Fleet Quoted

Tell us the vehicles and the work. Specialist UK brokers can then come back with quotes. Free to use, with no obligation to buy.

  • Recovery trucks, spec lifts and storage yards
  • Free to use, no obligation
  • FCA authorised and regulated

Free to use · No obligation · UK brokers

About this page

This page explains UK cover for breakdown and recovery operators: the vehicles you take into custody, working on live carriageways, and the storage yard the recovered vehicles end up in. It is general information rather than advice. Policies differ between insurers, so read your own documents and put the questions raised here to your insurer or broker.

How we approached this page

  • Published UK motor trade policy summaries
  • Vehicles in custody, roadside working and storage arrangements
  • Financial Ombudsman material on motor insurance complaints