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Gas & Electricity Contracts

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FAQs

We have four pages of gas & electricity FAQs, so if you have a question on a specific topic please choose from the options below

Contracts, energy safety and changing your supplier

If you are planning to move, visit this service. We can then help you find and sign up for a new supplier at your new home.

No. You need to give your existing supplier at least two days notice of your move. Other than that, you will not incur any penalties for early contract termination in these circumstances.

You need to give your supplier at least two days notice before you move. Your supplier will then arrange for a meter reading to be taken or, more likely, ask you to give them the meter reading. This will be used to calculate your final bill. If you do not tell your supplier that you are moving, you may be liable for the bill at your old address until the earlier of:

  • 2 days after you notify your supplier that you have moved, or;
  • The date that the meter at your old address is next read, or;
  • The date the new occupiers enter into an agreement with a supplier for the supply of the old premises.

To match you to the tariff best suited to your needs we need to know how much energy you consume. You can either provide this information directly or provide us with an estimate of your annual bill from which we will calculate your annual consumption.

To match you to the tariff best suited to your needs we need to know how much energy you consume. You can either provide this information directly or provide us with your annual bill. From the combined details of your annual bill, current supplier and current payment method, we can calculate your annual consumption.

This information will help us identify the tariff that you are currently on. As prices vary depending upon how you pay your bill, we need to do this so that we can calculate the savings that you can make by moving to a new supplier or tariff.

This information will help us identify the tariff that you are currently on. As prices vary by supplier, we need to do this so that we can calculate the savings that you can make by moving to a new supplier or tariff.

As energy prices vary by area, we need to know the postcode where you want your new energy supply. This is to determine the best energy offer available to you.

You should pay your final bill within 28 days. If you have difficulty paying it, your old supplier may agree that you can pay the bill in installments. Alternatively, your new supplier may agree to let you transfer the balance onto your next new bill. Be aware that you may incur additional charges for late payment.

If you feel you have been overcharged, you should contact your previous supplier and give them the meter reading from the day you changed supplier. It is up to your old supplier to resolve the issue with you. If you are unhappy with the response you get you should contact Consumer Focus; who are in a position to investigate the matter further. The Consumer Focus website address is www.citizensadvice.org.uk

The meter reading taken at the time you change supplier will be used to calculate the final bill from your previous supplier. The final bill will be adjusted to account for any under or over payments due from previous estimated bills. The final bill will show the payments you have made, how much energy you have used and any balance outstanding.

If you have difficulty paying your bills, and are unhappy with the way your supplier has handled your problems, you should contact the consumer watchdog Consumer Focus for assistance. Visit the Consumer Focus website.

If you are in debt to a supplier, and you refuse to accept any arrangements your supplier puts forward to try and clear your debt, your household may be disconnected until such time as you make arrangements to clear your debt.

Energy suppliers have a commitment to avoid disconnecting customers who are elderly, disabled or chronically ill, during the winter months.

Your supplier should discuss with you the best way to pay your bill. They should be able to provide you with the following services:

  • Arranging a payment plan to clear the debt in instalments;
  • Installing a pre-payment meter, if it is safe and practical to do so. Each time the meter is credited, a portion of the credit is used to pay off the debt;
  • Accepting deductions from your social security benefits;
  • Providing information about how you might be able to reduce your bills by using electricity more efficiently.

Under the terms of their supply license, suppliers must offer you help and advice if you have difficulties paying your bills. You should contact your supplier as soon as possible to discuss available options if you think that you may get into difficulties paying your bill.

There are several other payment options, we have listed them below:

  • Cash/Cheque
    Also known as Standard Credit, this is where you receive your estimated or actual quarterly bill by post and pay it in the normal way, either by cheque through the post or by cash through your post office. This payment method also includes the option of paying by postal order.
  • Credit/Charge Card
    There are two main ways to pay for your energy with your credit or charge card.

    • Calling your supplier or visiting their website, following receipt of your bill and charging it to your card:
    • Or, having the bill automatically paid with your card under a Continuous Authorised Transaction (CAT).

    With CAT schemes, your actual or projected annual energy bill is divided into periodically equal instalments (monthly or quarterly) and automatically billed to your card. The details of which schemes and cards apply to different tariffs are summarised on the tariff results pages.

  • Charge Card
    Charge card payments are administered in the same way as credit card payment schemes. The main difference is that you must clear your charge card account by the due-date; therefore your interest free period is shorter. However, if you pay your energy bill using your charge card, you will benefit from any loyalty schemes offered by the charge card company.
  • Online Banking
    This option allows you to pay your bills either by calling you bank, or online.
  • Prepayment Meter
    Prepayment schemes are ones where you pay up-front for the energy that you use by inserting coins, keys or cards into your meter.

There are a number of forms of direct debit:

  • Monthly Direct Debit
    The direct debit amount will normally be calculated on the basis of your actual or projected annual energy bill and divided into 12 equal monthly instalments. This amount is normally reviewed once a year and your monthly payments are adjusted accordingly. Some suppliers offer incentives for customers who make use of a monthly direct debit.
  • Variable Direct Debit
    Variable Direct Debit is different to Monthly Direct Debit in that your actual energy bill is deducted from your bank account at the end of a fixed calendar period in which you use the gas or electricity. This calendar period varies depending on the tariff you signed up for, and can be a quarter, a half year or a year. A typical Variable Direct Debit is taken on a quarterly basis.

Direct Debit payments are made automatically from your bank account to your supplier on a pre-arranged date either each month or each quarter. You must have either a bank or building society account to operate a direct debit payment scheme. You will also need to complete a direct debit mandate, which your new supplier will forward onto your bank.

Direct Debit payments are protected by the Direct Debit Scheme, which means that:

  • You can cancel a Direct Debit at any time by writing to your bank or Building Society;
  • The supplier must give you prior written notice, usually 14 days, if they want to change the date or the amount of the payment;
  • If your money is ever collected incorrectly, your bank or building society will give you a full and immediate refund, even if the supplier made the error.

There are 2 main reasons.

  1. Firstly, suppliers are required by their licence conditions to offer a range of payment methods to consumers. It is a regulatory condition of their right to supply.
  2. Secondly, certain suppliers are beginning to offer an increasing range of payment options as a way of differentiating themselves through providing greater flexibility to consumers.

Because different payment methods have different cost implications for suppliers, they will normally charge different rates depending upon how you pay.

There are several different types of tariff:

  • Price Freeze Tariffs
    These are tariffs that come with a price guarantee, usually of a year or more, depending on the offer. PriceFreeze tariffs (also called “Capped” tariffs) usually come with limited availability, and are withdrawn from sign up once an energy supplier has hit a certain quote (so don’t miss your chance if you see a good offer!).

    Price Freeze tariffs make sense during times when energy prices are climbing, and for customers who prefer predictable prices over cheaper (but often more volatile) discount tariff offers.

  • Environmental/Green Tariffs
    These tariffs let you do your bit for the environment.
  • Internet Only Tariffs
    These tariffs are available only over the Internet. You will typically be able to handle your whole account with the supplier online.
  • No Standing Charges
    Most energy bills have two components: a standing charge which you pay irrespective of the amount of energy you use, and price for each unit of kilowatt hour (kWh) of energy that you consume. With No Standing Charge tariffs, you only pay for the energy that you use. Many suppliers now offer both options.

    • No Standing Charge tariffs usually have split unit rates where the price of each unit of energy consumed varies with your annual usage. In these cases, the Standing Charge is usually recovered through the higher priced units you consume first.
    • To check whether No Standing Charge tariffs are your best option, please feel free to search and compare these tariffs with other products listed in our database.

The prices shown on our service always include all costs.

Reward Schemes
Many suppliers are now offering an attractive range of additional benefits above and beyond just savings on your energy bills. If you are a collector of reward points, such as AIRMILES, holiday rewards or retail rewards, then this option is for you.

Some brokers may display installment options on the results pages, however some do not. Those wishing to use a broker that does not display installment options can click through to their site to see if this is possible.

Certain insurance companies can discount motorbike insurance if a bike is fitted with an alarm or other security device, according to Thatcham, the Motor Insurance Repair Research Centre.

Motorcycle Riders can check with the broker they are buying the policy from as every one differs in terms of the level of cover offered.

Yes, some of the brokers searched via the comparison system can provide cover for riders with convictions.

Yes, a No Claims Bonus or Discount can be earned on a motorbike insurance policy – and riders can check with the individual insurer to see if they can be transferred from a car policy.

Yes, riders must disclose all information relating to any claim in any motor vehicle or the policy might be declared void in the event that a claim needs to be made on the insurance.

Mymoneycomparison and partners Seopa provides a motorbike insurance comparison website which searches and compares deals from brokers that specialise in cover for bikes, amongst other products.

Mymoneycomparison.com as teamed up with Seopa who introduces customers to motorbike insurance providers which searches for motorbike insurance deals across many leading providers. Customers are then able to browse the search results by price and features to find a deal which is suitable for them.

Please contact the car insurance provider direct, as they will be able to help you with your question. Visit their website to find the right telephone number or email address.

  • Social, Domestic and Pleasure covers you for normal day-to-day driving, like shopping, family trips, holidays (but check whether it includes overseas holidays)
  • Commuting covers you for driving to and from a permanent place of work, or to and from a place that you park your car on the way to work.
  • Business Use allows you to use the car for your job, such as driving to meetings, between different work places, to conferences or training courses.
  • Commercial Travelling gives you cover if your job involves daily travel to clients and prospects to make sales, look after clients, etc – most usually relevant to sales people.
  • Third Party Only covers a claim by third parties (not a claim by the insured).
  • Third Party Fire and Theft covers fire damage and theft of your car and claims by third parties.
  • Comprehensive insurance covers accidental damage to your car, fire damage and theft, and claims by third parties.

Check the specification. A UK specification means that the car has been made specifically to UK specifications. A non-UK specification can be difficult to insure because parts for it may not be available in the UK. if your car is an imported car, then you will need to see our import car insurance page to get the right quote.

It’s important that you get the right deal for you, which may not necessarily be the cheapest on the list. To help you decide which is the right quote for you use our compare button. This allows you to compare lots of key policy features for up to 4 of the insurance providers on your list. In addition, there are a number of things you can think about to keep the cost of car insurance down:

  • Downsizing your car to a lower-grouped one, or one with lower engine power.
  • Fitting an alarm, tracking device or immobiliser.
  • Parking your car in a secure place overnight – preferably a locked garage.
  • Only adding additional drivers who regularly use the car. You can always add on occasional drivers at a later date.
  • Increasing your voluntary excess (the part of the claim that you pay voluntarily). This will be added to any compulsory excess that applies to your policy.

Mymoneycomparison.com also provides a service to search and compare Home Insurance, Van Insurance, Motorbike Insurance, Travel Insurance and Life Insurance and many specialist insurances. Our partner Seopa can also introduce you to providers for Pet, Health, Business and Breakdown Insurance. In addition, for Money products we provide a comparison service for Mortgages as well as Telecoms and Gas and Electricity.

You need to gather together some basic information before you are ready to get a quote. We require details of each driver you want to insure. This will include some personal information, including details of any claims or convictions. We will also require the car registration number or make and model, and details of any modifications to the car. Please rest assured that all the information you provide is totally secure.

We have teamed up with Seopa who will ask you all about the information about you, your car and your drivers, and then we automatically search our car insurance providers to find the right deals. We then present all the quotes back to you, so you can compare car insurance quotes like-for-like and choose the policy that is right for you.

Ofcom* recommends that you should send your ISP a copy of your bill, highlighting the relevant charges and the reasons why they are being disputed. If this fails to resolve your dispute, you should follow its formal complaints procedure. If your dispute is still unresolved, you can raise the matter with the relevant Alternative Dispute Resolution (ADR) scheme.

* Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are open Monday to Friday from 9.00am to 5.00pm. For Text phone: 020 7981 3043.

Sometimes your personal finances can change unexpectedly. If you’re having difficulty paying your bill, Ofcom advises that you should discuss this with your ISP.

* Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are open Monday to Friday from 9.00am to 5.00pm. For Text phone: 020 7981 3043.

Ofcom* advises that you should phone or write a letter to your ISP if you want to change to a different provider. You must operate within the terms of your existing broadband contract,if you are not in a contract you can enter your postcode with our comparison page and find the best deal in your area.

* Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are open Monday to Friday from 9.00am to 5.00pm. For Textphone: 020 7981 3043.

If you decide to switch tariffs, Ofcom* advises the best way is to phone or write to your broadband provider. You must operate within the terms of your existing provider contract.

* Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are open Monday to Friday from 9.00am to 5.00pm. For Textphone: 020 7981 3043.

There are many broadband tariffs – most of which are available on a monthly subscription fee, over a certain number of months with variable download limits. Tariffs may be bundled in with extras such as phone calls and TV.

Yes, but Ofcom* warns that when notifying customers of tariff increases, ISPs must make the terms and conditions ‘generally transparent and fair’.

* Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are open Monday to Friday from 9.00am to 5.00pm. For Textphone: 020 7981 3043.

You can use a comparison service to find a broadband package which is right for you. From there, the Internet Service Provider (ISP) will guide you towards signing up to a contract.

Broadband enables you to surf the internet and send and receive information swiftly. With a broadband connection you can surf the internet without tying up your phone line. Broadband also allows you to view videos online and send/download photos, images, movies and sound files.

The provider you’re with and where you live are the two main factors determining broadband availability. Urban areas are more likely to have coverage than rural locations.

A basic 512K broadband internet connection is about ten times faster than a 56K dial-up connection. This enables you to open web pages quickly, whereas with an 8Mb connection you could watch TV quality video over the web, with virgin media 200mb is available depending on your area where you live.

Broadband is designed to give you fast access to the internet. Packages are much faster than old dial up connections. This means you can download large files (such as video and music files).