Gas & Electricity Regulations

Home/Gas & Electricity Regulations

Gas & Electricity Regulations

2017 August

What do I do if I want to move my meter?

August 27th, 2017|

You need to contact your supplier. Unless you are registered as a vulnerable customer, you may be charged for this service. If you qualify as a vulnerable customer, the service will be free of charge.

What if my meter is not measuring my consumption accurately?

August 27th, 2017|

If you think there is a problem with your meter, rather than your bill (which may be based on an estimate) you should contact your supplier. The supplier will be able to perform a simple test to ensure that the meter is working properly. If you are still worried about the meter's accuracy, you can [...]

Who reads the meter when I change supplier?

August 27th, 2017|

That depends on your new supplier. The supplier may either arrange for someone to come and read your meter, or may ask you to read your meter yourself. Either way, it is useful for you to make - and keep a note of - the reading to ensure that you agree with the final bill [...]

Will my meter change if I switch electricity supplier?

August 27th, 2017|

No. You don't have to touch your meter at all when changing electricity supplier although you may be asked to read it. If you wish, you can decide that you would like to have a different type of meter, such as moving from a single rate meter to either multi-rate or prepayment. Contact your supplier [...]

What kind of electricity meter do I have?

August 27th, 2017|

There are 3 main types of electricity meter. A single rate meter (which is the most common); a multi-rate meter, which allows you to take advantage of cheap-rate electricity at night (Economy 7), and a pre-payment meter, where you pay for the electricity in advance of using it.

What is Economy 7 electricity?

August 27th, 2017|

Economy 7 allows you to benefit from 7 hours of cheaper energy during night hours. Economy 7 requires a special Multi-Rate meter to be installed at your home.

Where else can I find information on energy efficiency?

August 27th, 2017|

A good source of information is the Energy Savings Trust website. The Energy Savings Trust (EST) is an independent, government-funded organisation aimed at raising awareness of the benefits of using energy efficient products and services that could help you save energy, help the environment and also save money. You can check them out at est.org.uk. [...]

How can I use energy more efficiently?

August 27th, 2017|

Supply companies are obliged to provide advice on the efficient use of energy in the home to anyone requesting it. This advice typically covers home insulation, the efficient use of energy, and information regarding the use of electrical appliances. Your supplier also has to provide you with information about getting financial help to make your [...]

What sort of additional help is available?

August 27th, 2017|

If you qualify, you may be able to obtain special arrangements with respect to the use and positioning of your meter, additional security measures associated with identifying anyone working for the supplier who enters your home, and with respect to where your bills are sent. Suppliers are also required not to disconnect vulnerable customers, with [...]

What information do the suppliers need?

August 27th, 2017|

Energy suppliers are required to keep a record of customers who are of pensionable age, disabled or chronically ill. If you qualify, it is in your interest to notify your supplier of your status. This information will allow your supplier to identify your special needs and give you special advice and assistance. For electricity, the [...]

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