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Gas & Electricity Contracts

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Gas & Electricity Contracts

2017 August

Who is responsible for safety and supply interruptions?

August 27th, 2017|

Your supplier must provide you with a 24-hour emergency number which you should call if you think there is a safety problem with your meter, the electricity cables, gas lines or other equipment running into your home. You should also call this number if you experience any energy cuts at your home. Your supply company [...]

What is a fixed term contract?

August 27th, 2017|

A fixed term contract usually applies to businesses or other very large users of energy. This contract is fixed for a given period, perhaps one or two years. If you terminate a fixed term contract early, you may be liable for a fee. There are two main exceptions where fixed term contracts can be cancelled [...]

What is a rolling contract?

August 27th, 2017|

A rolling contract (sometimes also called an evergreen contract) is one that carries on until you cancel it. During the period of the contract, the price of electricity can go up or down in accordance with the terms of the contract. You can end this type of contract at any time on 28 days notice [...]

Can I cancel a contract once I have applied for it?

August 27th, 2017|

After signing up to a new supplier through this service, you are allowed a ‘cooling off’ period of between 7 to 14 days. During this period, you can cancel the contract without penalty, provided the services you are purchasing are in excess of £35. After the ‘cooling off’ period has lapsed, you will have to [...]

Will I need a contract?

August 27th, 2017|

If you are changing supplier you will have to enter into a contract with the new supplier. The contract will specify the price you will pay and the terms and conditions of supply.  

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