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Gas & Electricity

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Gas & Electricity FAQs

2017 August

Do I incur any charges if I am moving house?

August 27th, 2017|

No. You need to give your existing supplier at least two days notice of your move. Other than that, you will not incur any penalties for early contract termination in these circumstances.

What should I do about my suppliers before I move?

August 27th, 2017|

You need to give your supplier at least two days notice before you move. Your supplier will then arrange for a meter reading to be taken or, more likely, ask you to give them the meter reading. This will be used to calculate your final bill. If you do not tell your supplier that you [...]

Why do you need to know the amount of energy that I use?

August 27th, 2017|

To match you to the tariff best suited to your needs we need to know how much energy you consume. You can either provide this information directly or provide us with an estimate of your annual bill from which we will calculate your annual consumption.

Why do you need to know my annual bill?

August 27th, 2017|

To match you to the tariff best suited to your needs we need to know how much energy you consume. You can either provide this information directly or provide us with your annual bill. From the combined details of your annual bill, current supplier and current payment method, we can calculate your annual consumption.

Why do you need my current payment method?

August 27th, 2017|

This information will help us identify the tariff that you are currently on. As prices vary depending upon how you pay your bill, we need to do this so that we can calculate the savings that you can make by moving to a new supplier or tariff.

Why do you need my current supplier’s name?

August 27th, 2017|

This information will help us identify the tariff that you are currently on. As prices vary by supplier, we need to do this so that we can calculate the savings that you can make by moving to a new supplier or tariff.

Why do you need to know my Postcode?

August 27th, 2017|

As energy prices vary by area, we need to know the postcode where you want your new energy supply. This is to determine the best energy offer available to you.

By when do I have to pay my final bill?

August 27th, 2017|

You should pay your final bill within 28 days. If you have difficulty paying it, your old supplier may agree that you can pay the bill in installments. Alternatively, your new supplier may agree to let you transfer the balance onto your next new bill. Be aware that you may incur additional charges for late [...]

What if I disagree with the final bill from my previous supplier?

August 27th, 2017|

If you feel you have been overcharged, you should contact your previous supplier and give them the meter reading from the day you changed supplier. It is up to your old supplier to resolve the issue with you. If you are unhappy with the response you get you should contact Consumer Focus; who are in [...]

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