fbpx

Broadband

Home/Broadband

broadband FAQ

2017 August

What if I disagree with my bill?

August 26th, 2017|

Ofcom* recommends that you should send your ISP a copy of your bill, highlighting the relevant charges and the reasons why they are being disputed. If this fails to resolve your dispute, you should follow its formal complaints procedure. If your dispute is still unresolved, you can raise the matter with the relevant Alternative Dispute [...]

What should I do if I find difficulty paying my bills?

August 26th, 2017|

Sometimes your personal finances can change unexpectedly. If you're having difficulty paying your bill, Ofcom advises that you should discuss this with your ISP. * Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. [...]

How do I switch providers?

August 26th, 2017|

Ofcom* advises that you should phone or write a letter to your ISP if you want to change to a different provider. You must operate within the terms of your existing broadband contract,if you are not in a contract you can enter your postcode with our comparison page and find the best deal in your [...]

How do I switch my tariff?

August 26th, 2017|

If you decide to switch tariffs, Ofcom* advises the best way is to phone or write to your broadband provider. You must operate within the terms of your existing provider contract. * Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call [...]

What kind of tariffs are there?

August 26th, 2017|

There are many broadband tariffs - most of which are available on a monthly subscription fee, over a certain number of months with variable download limits. Tariffs may be bundled in with extras such as phone calls and TV.

Can my provider raise charges within my contract?

August 26th, 2017|

Yes, but Ofcom* warns that when notifying customers of tariff increases, ISPs must make the terms and conditions 'generally transparent and fair'. * Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are [...]

How do I get broadband?

August 26th, 2017|

You can use a comparison service to find a broadband package which is right for you. From there, the Internet Service Provider (ISP) will guide you towards signing up to a contract.

Where should I get broadband?

August 26th, 2017|

Broadband enables you to surf the internet and send and receive information swiftly. With a broadband connection you can surf the internet without tying up your phone line. Broadband also allows you to view videos online and send/download photos, images, movies and sound files.

Can I get broadband where I live?

August 26th, 2017|

The provider you're with and where you live are the two main factors determining broadband availability. Urban areas are more likely to have coverage than rural locations.

What speed is broadband?

August 26th, 2017|

A basic 512K broadband internet connection is about ten times faster than a 56K dial-up connection. This enables you to open web pages quickly, whereas with an 8Mb connection you could watch TV quality video over the web, with virgin media 200mb is available depending on your area where you live.

Load More Posts