Sometimes your personal finances can change unexpectedly. If you’re having difficulty paying your bill, Ofcom advises that you should discuss this with your ISP.

* Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are open Monday to Friday from 9.00am to 5.00pm. For Text phone: 020 7981 3043.